Returns and Refunds

Information on Shipping, Returns and Refunds

Customer satisfaction is a priority for us. We invite you to carefully read this information before making a purchase.

📦 Shipping Policy

Order processing: within 24/48 business hours from payment confirmation.

Estimated delivery times: 2–5 business days (variable depending on destination).

Shipping costs (Italy): €6.90.

Any delays due to force majeure (strikes, weather conditions, holidays, courier checks) are not attributable to the seller.

🔁 Return Policy

📝 Return Instructions

To return a product, please follow the instructions below:

Package preparation

The product must be intact, unused, unworn and unmodified.

It must be returned in its original packaging, including any accessories and manuals.

Please include the receipt or proof of purchase inside the package.

Return address
Ship the product to the following address:
Corso Campano 625, 80014 Giugliano in Campania (NA)

Return shipping

We recommend using a trackable courier to ensure correct delivery.

Keep it until we confirm receipt.

We accept return requests within 14 days from the delivery date, only if the product has not been used, worn, modified or damaged.

Conditions for return eligibility:

Intact product, in its original packaging and unused.

Presence of receipt or proof of purchase.

Exclusions: custom hair prostheses (cut to size, colored or modified upon request) are not returnable.

How to initiate a return:

Send an email to hairsolutionpatch@gmail.com
 with:

Name and surname

Order number

Reason for return

Wait for authorization and operational instructions via email.

Ship the package to the address indicated below.

Return address (mandatory):
Corso Campano 625, 80014 Giugliano in Campania (NA)

Return costs:

Return shipping costs are borne by the customer and amount to €9.90.

In case of an error on our part (incorrect or defective product upon delivery), return or replacement costs will not be charged.

Compliance note: this section includes return address and shipping charges in line with payment method guidelines (e.g., Klarna) for policy transparency.

💸 Refunds

After receiving and inspecting the return, we will communicate the outcome of the evaluation via email.

If approved, the refund will be issued within 7–10 business days from confirmation, using the same payment method used for the purchase (in the case of installment payments, the payment plan will be updated accordingly).

Not refundable:

Initial shipping costs

Customized products

Products returned in unsuitable conditions

❗ Damaged or defective products

If you have received a defective or damaged product, contact us within 48 hours of delivery with detailed photos of the problem by writing to hairsolutionpatch@gmail.com
.
We will arrange for replacement or refund at no additional cost.

ℹ️ Contacts

For any questions about shipping, returns and refunds:
📧 hairsolutionpatch@gmail.com